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TreoScope’s EnterSafe Transforming Vancouver’s Nightlife With a population of 2.5 million, Vancouver BC has been ranked as the best place to live in the world for five years in a row (Source: Economist magazine). Within the downtown core, Vancouver has a vibrant entertainment district located along Granville Street. 1/1/2004-11/4/2008 |
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Downtown Santa Cruz’s Rise from the Ashes of a Devastating Earthquake The 1989 Loma Prieta earthquake demolished over half of Santa Cruz, California’s downtown, including almost 470,000 square feet of building space. Polarized stakeholders from the public, private and government sectors were forced to unite to collaborate on developing a new vision for downtown, with a particular emphasis on street vitality, pedestrian flow and nighttime entertainment. Nearly two decades later, downtown Santa Cruz currently supports a vibrant mix of daytime and evening retail, dining and entertainment with 18/7 street life enjoyed by visitors and residents of all ages. 1/1/1989-11/5/2008 |
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Using Community Policing to Achieve a Cultural Shift towards Responsible Hospitality The City of Boulder is home to over 100,000 citizens, including the University of Colorado and 27,000 students. Several focusing events have taken place over the years that have brought issues surrounding alcohol abuse to the forefront and have prompted community reaction. These issues have included DUI-related deaths, civil disturbances, binge drinking, and under aged consumption and abuse. Community response included the formation of an Alcohol Advisory Group consisting of City of Boulder and CU officials who collect informational data and identify problem locations for specific problem-based response, increased enforcement efforts, University involvement and broad-based stakeholder meetings. Evolution has taken these efforts to where the City of Boulder is today. There is an active Responsible Hospitality Group (RHG), with frequent collaboration with major stakeholders. 1/1/2005-11/4/2008 matthewsk@bouldercolorado.gov |
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City of Austin Live Music Task Force Music cities across the country are facing the same types of challenges: concerns about the current state of live music, venues, sound enforcement issues, redevelopment of entertainment districts and the ability of musicians to earn a living. As the “Live Music Capital of the World,” Austin is attempting to ensure that the economic and creative vitality of live music remains at the forefront of what makes Austin such a desirable city. Music and its related industries have a $1 billion yearly economic impact to the city, but more importantly, live music is the defining characteristic of Austin, Texas.
With a population that doubles every 20 years, Austin is addressing a renewed growth in the downtown area which has resulted in ever increasing concerns about sound ordinances and the impact of live music on residential neighborhoods. The Live Music Task Force was created to address these and other music related issues. 1/1/2008-11/4/2008 www.cityofaustin.org |
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Patron Responsibility Campaigns Early work with the community identified that many of their Quality of Life challenges (e.g. noise, urination, vandalism) were the result of deviation from normative behavior and there was a need to foster patrons’ awareness and to promote discussion of alcohol associated behaviors. The question was how to connect with young adults engaged in a vibrant social scene so they would examine the impact of their behaviors on individuals, the social scene and the community. The answer was to become part of it! 2/1/2007-10/1/2008 |
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The SAFE-T Kiosk – Innovative Crime Prevention The Gainesville Police Department started an innovative program in 2007 called the SAFE-T Kiosk, focused on providing crime prevention, education, deterrence and real time help to persons in need of assistance in entertainment and bar districts. The acronym SAFE-T stands for “Safe Assistance and Education Team” and is staffed with police and trained young adult volunteers. Ultimate goals of the kiosk program include reductions in “date rape,” robbery, battery and alcohol-related crimes. The kiosk concept uses bold messaging and personal contact with college age adults in a non-traditional late-night setting. Contact with hospitality district patrons is primarily conducted in two phases. First, police approach patrons in a non-confrontational manner when they arrive to a hospitality district and are potentially open to prevention messages. Secondly, contact is made when patrons exit bars, as they are most often identified in need of assistance, intervention, or incapable of making good choices or exercising sound judgment. 10/1/2007-11/4/2008 |
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Bellingham, WA’s Hospitality Resource Alliance: A multi-sector, collaborative approach to creating a vibrant and safe late-night downtown The Bellingham Hospitality Resource Alliance (HRA) brings together important community stakeholders to collaboratively prevent and address issues related to alcohol use and public safety. The HRA has existed for over ten years, and this history – with changing levels of activity, coordination challenges and successes, and a variety of projects – provides a rich experience with many lessons learned.
The HRA is currently very active with consistent meetings and many new members, and is developing an educational campaign focused on young bar patrons in the downtown area. 1/1/1996-11/4/2008 Lara.Welker@wwu.edu |
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Developing a Hospitality Zone From the Ground Up In the mid 1990s, Stockton, California had one of the highest violent crime rates per capita in the nation. Downtown had open drug and prostitution activity coupled with being the highest violent crime area of the city. More than a decade of significant redevelopment has since positioned downtown Stockton as one of the safest areas of the city. The Downtown Property Based Improvement District (PBID), managed by the Downtown Stockton Alliance (DSA), has overseen development of a downtown Hospitality Zone and will provide funding for specialized services over the next ten years through 2017 using a new business assessment on late-night businesses. Among the outcomes achieved thus far include a reorientation of City government to a more customer service environment and vibrant downtown events as part of a re-branding campaign. This, along with the Hospitality Zone, has spurred nightlife activity downtown. 1/1/2008-11/4/2008 www.downtownstockton.org |
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Four Proven Strategies for Preventing Cigarette Butt Litter: A Programmatic Approach to Cleaner Communities Beginning in 2002, Keep America Beautiful researched, developed and field-tested the Cigarette Litter Prevention Program in response to nationwide research indicating that cigarette butts are the most littered item in America. The program was launched in 2005 and has expanded every year since then. Implemented in hundreds of communities across the country to date, the program achieved an average 55% reduction in cigarette litter in 2007. The program’s strategic approach uses community collaboration to involve diverse stakeholders, including businesses, local government, law enforcement, community organizations and, most importantly, smokers themselves. 1/1/2005-11/4/2008 http://www.kab.org |
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Addressing Over-consumption And Underage Sales In The Spanish-speaking Hospitality Community Through The Latino Business Alliance Several initiatives were undertaken to address over-consumption and over-service in Latino businesses licensed to sell or serve alcohol in the business districts of Wheaton, Long Branch Silver Spring and the cross roads of Veers Mill and Randolph Road in Rockville, Maryland. A Spanish-speaking liaison at the Montgomery County Department of Liquor Control collaborated with the Latino Business Alliance to implement a state certified alcohol server training program and reviewed the city’s business code of conduct with business owners. The liaison connected owners with free information and resources to align existing policies and procedures with responsible hospitality aims. 5/1/2007-11/4/2008 |
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Addressing Nightlife Noise By Combining Business Technical Assistance With Enforcement When Chop Suey, one of the most popular small-to-mid sized live music venues in Seattle, changed its music format to include bass-heavy types of DJ music and live acts, tensions escalated to nearly nightly complaints from surrounding residents and frequent police visits demanding that the music volume be turned down. The City was faced with the challenge of addressing chronic noise complaints by residents without an effective or enforceable tool or ordinance addressing amplified music levels associated with nightlife. The newly formed collaborative model called the Joint Enforcement Team (JET) worked with the business owner, police and residents to resolve the noise issues while still supporting the business’s contributions to the city’s music vitality. 12/1/2007-7/1/2008 |
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The Colorado Responsible Hospitality Group, Community Policing in Boulder In May 2005, The Responsible Hospitality Institute was invited by Jane Jenkins of Downtown Boulder Inc. (DBI) to present an overview of services, including a presentation on trends and demographics driving some of the issues experienced by the Boulder community. Boulder applied to participate in a National Highway Traffic Safety Administration (NHTSA) project to plan, manage and police hospitality zones. Boulder along with Norfolk, VA and Phoenix, AZ was awarded the grant.
At the time of acceptance as a demonstration site for the NHSTA project, Boulder had been looking for ways to address impacts of alcohol abuse following a series of alcohol related deaths. A community survey identified underage drinking and driving under the influence as the two top problems in Boulder.
As part of the NHTSA project, a hospitality zone assessment was conducted involving 65 community stakeholders. Recommendations from this process took a holistic approach to addressing issues, including prevention of underage drinking and DUI. Beginning from server contact to door security, and from transportation and policing, there are concentric nets that can capture underage and intoxicated patrons that might drive. Repairing the gaps in these multiple points of intervention is key to this holistic approach. 1/1/1999-11/4/2008 |
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Extended Hour Pilot Program to Improve Management of Closing Time Impacts San Jose, CA launched an extended hour pilot program to improve management of closing time impacts and to facilitate more gradual egress of the downtown dining and entertainment district. Select bars, pubs, restaurants with entertainment, clubs and food venues within the pilot zone agreed to extend their hours of operation by one hour without alcohol service to give patrons time to sober up before driving or to locate alternative forms of transportation. www.sjdowntown.com and www.sjredevelopment.org |
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Designing Responsible Hospitality into a New Entertainment District With an expanded convention center, downtown university and two sporting event centers, a proposal for a master planned, mixed-use entertainment district presents the opportunity to design responsible hospitality best practices into a new entertainment district in Phoenix’s historic warehouse district. www.coppersquare.com |
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Roving Police Detail: A Pilot Program for Improving Public Safety in Entertainment Districts In Providence, R.I., a Roving Police Detail was designed and piloted in two entertainment districts to address safety concerns including but not limited to public drinking, underage drinking, loud music and disorderly conduct and to effectuate safe clearing of streets at bar closing time. 2/1/2007-5/19/2008 |
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Developing and Promoting Taxi Stands: Norfolk, VA’s “Don’t Drive, Catch a Ride” Safe Ride Initiative Downtown Norfolk’s Granby Street is a growing regional destination for dining and entertainment. With more people staying out later and enjoying the area’s nightlife, the Downtown Norfolk Council (DNC) wished to discourage those who could not drive home safely from getting behind the wheel. In assessing the transportation alternatives, they found the best option to accomplish this goal was to make taxis more accessible. 9/1/2005-5/19/2008 |
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Multiple Points of Intervention: A Holistic Approach to Addressing DUI and Underage Drinking At the time of acceptance as a demonstration site for the NHTSA project, Boulder, CO had been looking for ways to address impacts of alcohol abuse following a series of alcohol-related deaths. A community survey identified underage drinking and driving under the influence as the two top problems in Boulder. By City Council resolution, participation by the City in public/private efforts to address these problems was mandated.
As part of the NHTSA project, a hospitality zone assessment was conducted involving 65 community stakeholders. Recommendations from this process took a holistic approach to addressing issues, including prevention of underage drinking and DUI. Beginning from server contact to door security, and from transportation and policing, there are concentric nets that can capture underage and intoxicated patrons that might drive. Repairing gaps in these multiple points of intervention is key to this holistic approach. 5/1/2005-5/19/2008 |
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Cabaret Association Sets Professional Standards for Burlington’s Nightlife As residents began to integrate into Burlington’s commercial district, conflicts emerged. Three cabaret owners who worked together through Burlington’s Hospitality Resource Panel on efforts including a sound ordinance and rerouting taxis to improve closing time egress, organized as an association of peers to focus on proactive collaboration to improve security, service and safety. 8/1/2007-5/19/2008 |
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Using Zoning to Prevent and Manage Hospitality Zone Impacts When faced with a blighted commercial district, the City of Springfield, MO used a model that had already worked organically in their downtown district. The goal was to encourage live music businesses to act as a catalyst to energize the district. With opportunity to work from the ground up, they built controls into zoning and licensing that assure management of potential impacts and quality of life for surrounding residents. www.ci.springfield.mo.us |
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Downtown Public Safety Ambassadors as Intervention Point and Resource for Impaired Drivers and Pedestrians Clean and Safe initiatives are traditionally a staple program of Business Improvement Districts (BID) to improve the appearance and perception of safety in downtowns and commercial neighborhoods in transition. Norfolk’s Public Safety Ambassadors patrol the streets of downtown Norfolk on a daily basis acting as eyes and ears for police. They also provide information and directions to guests and safety escorts. When late-night businesses asked for their help in managing street crowds after midnight, an unintended outcome of extending their hours was the ability to intervene and provide resources to impaired pedestrians and drivers. 6/1/2007-2/1/2008 www.downtownnorfolk.org |
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Expanding Late Night Transit Service: Boulder, CO With limited and over-crowded late-night transportation options, a unique town/gown partnership expanded transit service to late-night customers and workers, many of whom were college-aged young adults at risk for DUI, to reduce private vehicle use and provide safe rides home. 1/1/1995-1/11/2008 www.goboulder.net |
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Developing and Promoting Taxi Stands: Downtown Norfolk, VA’s “Don’t Drive, Catch a Ride” Safe Ride Initiative Downtown Norfolk’s Granby Street is a growing regional destination for dining and entertainment. With more people staying out later and enjoying the area’s nightlife, the Downtown Norfolk Council (DNC) wished to discourage those who could not drive home safely from getting behind the wheel. In assessing the transportation alternatives, they found the best option to accomplish this goal was to make taxis more accessible. 9/1/2006-2/1/2008 www.downtownnorfolk.org |
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Cultural Diversity and Hospitality The ethnic diversity of Montgomery County, Maryland increased significantly in the 1990’s with an increase of 85% in the Hispanic population and a 60% increase amongst the Asian population, bringing a high percentage of culturally diverse establishments into the county. Through a coordinated program, community concerns are addressed and businesses are educated on how to expand their marketing to residents and tourists seeking unique dining and entertainment options. www.co.mo.md.us/services/liquor.html |
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Rats, Not Doves, Symbolize Peace in Georgetown Long-standing tensions between the residents, businesses and a major university in the Washington D.C. district of Georgetown had generated a lot of bad blood and distrust between the various stakeholders in the district. In October 2000, the D.C. Hospitality Resource Panel brought together Georgetown businesses, residents, university officials and city agencies at a open community forum to collaborate on issues surrounding Georgetown’s dining and entertainment district. 10/1/2001 http//:rhiweb.org |
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Improving Barriers by Breaking down Barriers The Washington D.C. Metropolitan Police Department launches an anti-underage drinking initiative including a Cops in Shops program in which undercover police officers pose as store clerks. The Century Council and the Hospitality Resource Panel bring in local distributors, Asian American merchants associations, the local restaurant associations, and the city’s office of Asian/Pacific Islander Affairs as partners. Because of racial tension in the city amongst Asian liquor store owners and mainly black residents the involvement of the Asian merchants is especially important to the success of the project. 5/1/2001 http://www.rhiweb.org |
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Space for Sociability for 18-25 years olds Montgomery County created a Hospitality Resource Panel (HRP) in 2001 to look at and develop strategies that develop safe communities and healthy businesses through the promotion of responsible hospitality. The population of Montgomery County has increased over 16% since 1990 with the largest number of young adults since the 1970’s. With this increase comes the challenge of developing strategies to create more safe places for young adults to socialize. http://www.co.mo.md.us/services/liquor.html |
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HRP: Late Night Entertainment Alliance The Monterey Late Night Entertainment Alliance is an informal group of night clubs, cafes, bars, and other late night venues organized in coorperation with the local law enforcement and regulatory agencies to provide an ongoing forum for disucssion and resolution of common issues occuring after the end of the traditional business day. www.rhiweb.org |
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HRP: Monterey Early Assistance Team The Monterey Early Assistance Team (EAT) was developed through the Monterey HRP to provide businesses identified as "high risk" an opportunity for education and peer to peer intervention, review and assitance prior to the intervention of a regulatory agency. EAT was developed to provide an opportunity for education prior to opening a business as well as ongoing training for staff and management. http://www.rhiweb.org |
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Special Event Alliance Festivals, street fairs and special events galvanize the spirit and commitment of a community. They are a vehicle for drawing people from other neighborhoods and outside the city and state. The San Diego Office of Special Events permitted nearly 1500 events in 2000. Hundreds more take place at hotels and other private event sites. Tens of thousands of attendees are in the hands of a small number of event planners, promoters and vendors. How do these San Diego organizations and agencies communicate with the varies agencies involved with these events in a cohesive collaborative manner to ensure that the events run in the most responsible and functional manner possible? http://www.rhiweb.org |
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Careers in Hospitality Alliance San Diego hosts over 15 million visitors annually. Currently, there are approximatley 5,000 businesses in the City licensed to serve food. About half of those are licensed to serve alcohol. A central point of communication that links hospitality associations and hospitality educators to collaborate in nurturing a labor force the industry was needed. The Careers in Hospitality Alliance was created by the Hospitality Resource Panel. http://www.rhiweb.org/sandiego |
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Transit-Oriented Development Examines "transit-oriented development": pedestrian-friendly mixed-used development near new or existing public transportation infrastructure that serves housing, transportation, and neighborhood goals. http://www.apta.com |
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Alcohol Involvement in Fatal Motor Vehicle Traffic Crashes, 2003 Presents information on alcohol-related fatalities, defined as fatalities that occur in crashes where at least one driver or non-occupant (pedestrian or cyclist) involved in the crash has a positive Blood Alcohol Content, occurring during 2003. 1/1/2003-12/31/2003 http://www-nrd.nhtsa.dot.gov/departments/nrd-30/ncsa/ |
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